There is a lot of things they don’t teach at Harvard Business School, and there is actually a book about the subject which you can buy; it mostly discusses relationship building and how company is about people, not about textbook strategies. Indeed that is a truism, but, whenever we discuss non-MBA business management strategies, we often don’t understand just what that means.
Allow me to explain a thing that we employed to do, before my retirement. The truth is, I ran a franchising company and I ensured that each and every new market that we opened, which i was there for the launching of these franchises. Actually, I often sat with the blitz marketing team, which would just go and help create these new franchises and acquire in their first batch of new customers.
We did things so untypical of MBA management strategies that I’m certain that I explained it some of the professors of some of the universities teaching business school would drop their jaw. We employed to order pizzas delivered to hotel lobbies, and that we would set up poster boards with maps scotched tape in their mind, along with a shoebox packed with highlighters, aerial photos, and lists and lists of prospective customers in the region.
We might also provide two or three phone books around, and we would literally map out the area, get everyone riled-up and able to go. Which would become our command and control. I can remember having three cell phones strapped to my belt attempting to handle each of the incoming calls of all teams out in the field, while still running the whole business.
The reality is that if you want to win markets, you must dump the MBA textbook and do it now. Which is if you want to win market share, decimate the competition, and collect all the best and a lot loyal customers.
Truth be told, I don’t mind what any MBA professor says, because odds are they’ve never made a payroll in their entire lives, and since my way works! The fact is, being an entrepreneur, I only worry about winning, and that’s what business is about. So, why not throw a pIn business just about the most essential things to make certain is that you hold the proper tools to make your company operate correctly. This is especially valid within the hotel and hospitality industry, as keeping tabs on your client’s reservations, your accounting and all of other facets of your hotel is really important to the continued success of your business. One way to ensure that your business is on the top of these important aspects is by using high quality hotel management software. Possessing this hospitality software will help you to maintain your hotel business running efficiently and your customers returning from your excellent customer service.
Great hotel management software comes along with modules which cover different facets of the hotel management side with this industry. It is going to include modules to monitor reservations, room service, restaurant bookings, staff, stock control and accounting, which lets you keep an eye on all of your information. Good Alex Mirza is going to do all this in on one easy to use program that can save you a lot of time and cash by streamlining these processes.
Your integrated solution should include point of sale software which keeps track of sales made within the hotel. Whether your customers are purchasing items from the gift shop, purchasing room service oievne paying their bills, this software will keep track of it. It is going to create professional receipts and provide detailed reports to assist you manage your small business better.
Another important element of hotel management software program is the module that keeps a record of calls and calculates the price of these calls towards the client. This can help to incorporate the cost of local and international calls for the client’s bill when they are ready to check out. This gives the customer a detailed list of calls which they made during their stay, to enable them to check it for accuracy.